Our clients

In their own words

Big Blue Bus

"I really appreciate the pep talk and advice Teri gave me prior to my recent recruitment ordeal, and of course, I appreciate all the training, coaching, lessons, insights, observations, reminders, feedback, encouragement, challenges, feedback, and help you and Erin have


Hillsborough Area Regional Transport

Hillsborough Area Regional Transit

Services Provided:
Strategy Development, Team Alignment, Leadership Development, Performance Management Consultation and Training

Client Brief:
ISI worked with the CEO and Executive Leadership to develop a mission, values and strategic plan that would position HART as being one of the best of its size in the nation. As an adjunct to this effort it was evident that an execution based performance management system was needed that anchored team and individual goals to the strategic plan. ISI assisted the executive team in first identifying core leadership competencies.

Next, in collaboration with staff, revamped their performance review tool to not only reflect the leadership competencies but reflect job duties, values and performance goals. ISI worked with staff to develop a communication and launch strategy for the new process. ISI developed a customized performance management training program that was attended by all managers. A complementary course was created for individual contributors with emphasis on how to “receive” a performance review, their responsibility to goal execution and accountability, development planning and career pathing.

Client Testimonial:

“I have utilized Insight Strategies in my strategic planning effort at Los Angeles County Metropolitan Transportation Authority (LACMTA), the Transportation Corridors Agency, and now at Hillsborough Area Regional Transit Authority (HART). Teri Fisher is intuitive and has the expertise necessary to pull together a multi-disciplinary group of professionals in the development of a strategic initiative.”

David Armijo, CEO