| Fidelity
Federal Bank
Services
Provided:
Customer Service,
Sales and Team Development.
Training
Medium:
Classroom
Description
of work:
Fidelity
Federal Bank - Designed Mission, Vision, Guiding Principles and
Value Statements for their Internet banking (iBank) service's website.
Developed and delivered training for their call center agents, incorporating
Customer Service, Sales and Team Development.
Client
Testimonial:
“I
enjoyed the training very much and learned a lot of new ideas from
you and my co-workers. Great job!”
- Participant.
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