| Eagle Community Credit
Services Provided:
Sales Training
Training Medium:
Classroom training, one-on-one coaching and on-line coaching and follow-through
Description of work:
Designed and conducted a seven part program, "Selling Eye to Eye Over the Telephone" for Eagle. The goals of the program were to establish an in-house, outbound sales entity within the existing customer service department. Eagle had no real outbound experience but an enthusiastic and motivated team. Insight Strategies trained six of the key personnel in creating this department and continues to act as an advisor to this organization as it and its sales department evolves.
Client Testimonial:
“Kevin was very thorough in training us in our group. I can tell you, to a person, that we felt impressed with Kevin's ability to shape the training to Eagle's vision. Rather than trying to lead us to his favorite way of selling, he assisted us in developing our own "flavor" and to practice principles without giving up our core values. Most of all, he gave us the tools to be successful, and has been very giving in contacting us and offering his time to help. I can honestly say I learned a lot more, and felt involved more than any other sales training class I have ever attended.”
Ed Mraz – Manager Customer Care / Outside Sales
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