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The Central Intelligence Agency (CIA)

Services Provided:
Team Building, leadership and influence, communication, diversity, gender diplomacy, customer service, career development and change management

Training Medium:
Classroom

Description of Work:

Teri Fisher (operating as a Partner of Impact Productions—the company’s former name) provided training and consulting for six years with various teams within the Directorate of Intelligence (DI). Training and consulting occurred in the areas of, team interactions, leadership and influence, communication, diversity, gender diplomacy, customer service, career development and change management. All of the work performed was customized to the needs of the designated team.

Also provided consultation and training to Affinity Groups (minority advocate groups) within the Agency focusing on strategic planning, team building, leadership, communication, career development, and marketing and promoting themselves internally. Specifically, we facilitated a strategic planning process with all of the Affinity groups Agency-wide with the overall purpose of having an active presence in the Agency to forward minority success therein. Additionally, we were asked to work specifically with the Black Executive Board, the Asian and Indian Affinity Group, the Hispanic Affinity group at their respective off-sites. In addition, the DI Women Affinity Group enlisted our consultation over a two-year period of time in their effort to assist in their success at the Agency.

Developed and delivered an open enrollment, 1-day, "Secrets of Success" program to the DI whereby over 15% of the DI employee base signed up for the course over a three month period of time. This far surpassed this program’s expectation for an open enrollment, voluntary course. This was a custom developed course that focused on the unspoken rules of being successful within the Agency.


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